Privacy Policy
Last Updated: 28 January 2026
Our role in your privacy
This policy applies to you if you visit our website, use Templi or are a customer of Templi.
This Privacy Policy applies to the services provided by Templi AI Limited ("Templi", "we", "us", or "our"), a company registered in Northern Ireland.
1. Who We Are
Company Name: Templi AI Limited
Company Number: NI732099
Registered Office: 17 Sagimor Gardens, Belfast, Northern Ireland, BT5 5LW
Contact Email: contact@templi.ai
We don't have an appointed Data Protection Officer.
This is not required because we are not a public authority, our core activities don't involve regular and systematic monitoring of individuals on a large scale, and we don't process special category data on a large scale.
To speak with our privacy team email: privacy@templi.ai
2. Information We Collect and Its Source
Where you use Templi on behalf of an organisation, 'your' data includes data you provide or generate in that capacity.
We collect information through two primary channels:
- Data collected from you: Information you provide directly when registering or using our platform.
- Data obtained from other sources: We may receive data from analytics providers, payment processors, or from your organisation (e.g., if you are added to a team account).
Account information
- Your account information including your name, work email address, and organisation(s) you work for.
Payment information
- Your billing details such as banking information provided to Templi AI or its payment processors.
Data in content you input
- Your content within the application such as documents, user interactions, and records which may include 'personal data'.
Data from integrations you authorise
- Your data from connected services and third-party integrations you link to Templi which may include 'personal data'.
Data that identifies you
- Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.
Data on how you use our products and services
- Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
What types of data we don't collect
Children's data
Templi is a business service for users 18 years or older. We do not knowingly collect data from anyone under 18.
3. Where we store and process your data
We utilise a "distributed" infrastructure to ensure both high security and high performance.
- Primary Storage: Your account information, billing details, and saved reports are stored on AWS servers located in the United Kingdom.
- AI Processing: When you generate a report, data may be temporarily processed in the United States by our AI partners (OpenAI). This processing is "transient," meaning the data is used to generate your report and is not stored permanently in the US by these providers for training purposes.
- Support & CRM: Our customer interaction data is managed via HubSpot, which utilises servers in the EU and United States.
International Transfers
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- Adequacy Decisions: We transfer data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government.
- Standard Contractual Clauses (SCCs): We use specific contracts approved for use in the UK (the International Data Transfer Agreement/Addendum) which give personal data the same protection it has in the UK.
4. Subprocessors
| Subprocessor | Purpose | Location |
|---|---|---|
| AWS | Cloud Hosting & Database | United Kingdom |
| OpenAI | To provide our services | United States |
| HubSpot | CRM & Customer Support | EU |
5. Purpose and Lawful Basis for Processing
| Purpose | Lawful Basis | Legitimate Interest (if applicable) |
|---|---|---|
| Account Registration | Performance of a Contract | N/A |
| Generating AI Reports | Performance of a Contract | N/A |
| Platform Improvement | Legitimate Interests | To develop products and grow our business |
| Security/Fraud Prevention | Legitimate Interests | To protect our platform and your data |
| Legal/Tax Audits | Legal Obligation | N/A |
6. Retention and Obligations
- Retention: We keep your data for the duration of your account. If you close your account, we retain essential records for 6 years to comply with UK legal and tax requirements.
- Obligation: Providing your name and email is a contractual requirement. We cannot provide our services without this information.
7. Automated Decision-Making
Our platform uses AI to assist in drafting suitability reports. This involves profiling based on the inputs you provide. However, we do not perform solely automated decision-making; a qualified professional must review and finalise all AI-generated content.
8. Your Rights
Your rights (UK and EU)
If you are in the UK or EU, you have the following rights regarding your 'personal data', subject to applicable law and Templi’s role in processing it. Exercise these rights by emailing privacy@templi.ai. We respond to requests without undue delay and within one month.
Access.
Request access to personal data we control about you.
Correction.
Request correction of inaccurate personal data.
Erasure.
Request deletion of personal data, subject to legal or contractual obligations.
Portability.
Request a copy of personal data in a transferable format.
Objection or restriction.
Object to or restrict certain processing where permitted by law.
Complaint.
Lodge a complaint with a relevant supervisory authority. Complaints are handled by the relevant supervisory authority, not by Templi.
If you are in the UK, the relevant supervisory authority is the Information Commissioner's Office. We are registered as a 'data controller' at the Information Commissioner's Office under number: ZC084478
Your rights (US)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information.
Right to know.
You have the right to request information about the categories and specific pieces of personal information we have collected about you.
Right to delete.
You have the right to request deletion of your personal information, subject to certain exceptions.
Right to opt-out of sale.
We do not sell your personal information as defined under the CCPA.
Non-discrimination. We will not discriminate against you for exercising any of your CCPA rights.
To exercise these rights, contact us at privacy@templi.ai.
How we update this policy
We may update this policy from time to time. The "Last updated" date indicates the most recent revision. Where appropriate, we may notify users of material changes by email or through the website.